Booking and payment rules
- The booking is conducted through the website
- Upon the finalized booking procedure you will be informed with your booking details via WhatsApp and E-mail
- The booking will be confirmed upon the payment made through the provided payment method
- Cancellation or amendment can be made no later than 24 hours before the booking time via phone call or WhatsApp message from 8 am to 8 pm (local time)
- The full cost will be returned if the cancellation is made more than 24 hours before the booking time. The refund is made to the same account within 1-45 days, depending on the terms and conditions of the Bank.
- If you have not rescheduled or canceled your appointment in accordance with the booking conditions, the club will withhold the full price of the service.
Service and safety rules
The terms used:
Wakesurfing is a water sport in which a rider trails behind a boat, riding the boat's wake without being directly pulled by the boat. After getting up on the wake, typically by use of a tow rope, the wakesurfers will drop the rope, and ride the steep face below the wave's peak in a fashion reminiscent of surfing. Wakesurfers generally use special boards, designed specifically for wakes.
Wakeboarding is a water sport in which the rider, standing on a wakeboard (a board with foot bindings), is towed behind a motorboat across its wake and especially up off the crest in order to perform aerial maneuvers. A hallmark of wakeboarding is the attempted performance of midair tricks. Wakeboarding was developed from a combination of water skiing, snowboarding and surfing techniques.
A Wakeboard a short, wide board with fixed boots used in the sport of wakeboarding.
A Wakesurf is a board for the sport of wakesurfing. Surf style - the board is more than 2.5 cm thick with minimum 2 fins at least 5.5 cm high; Skim style - the board is less than 2.5 cm thick with one small or no fin.
The Sports equipment includes any equipment designed or approved for use in the club - wakesurf (skim style or surf style), longboard, hydrofoil, and more, as long as it is not hazardous and has been approved by the Club Administration.
The Boat is a towboat designed for wakeboarding or wakesurfing.
The Club is the place where services are provided.
The Course the water area in which the riding takes place.
The Rider is a customer or a visitor who is wakesurfing.
The Customer is a person who has agreed to join the public offer when booking physical activity and sports services and has paid the cost of a single training session or a deposit.
The Pilot is the person who drives the towboat.
The Coach/ Instructor is the person who professionally assists and coordinates the Rider (announcing the start and the end of the Training, assisting with catching the rope and giving hints on riding technique)
The Tow Rope is a rope with a handle attached to the Boat with which the Rider moves behind the Boat.
A Training /Set /Slot is a minimum booking time
The Provider is a wakesurf club.
1. General Terms
1.1. The Сustomer is obliged to familiarize himself with these rules before the service is provided and to comply with them strictly.
1.2. The booking of service might be made through the website - https://onthewaveproject.com
1.3. By paying for the service, the Customer confirms his/her acceptance of these rules.
1.4. If there are free sets in the schedule, the Training time can be extended, in agreement with the club administrator, payment for the extended wakesurfing time is carried out immediately after the ride.
1.5. The recommended turnout time for riding is 20 minutes before it starts. This time is necessary in order to pick up a wakesurf, a wakeboard or a skim, a wetsuit, and any other equipment needed, to change the clothes and get to the Boat.
1.6. Late Riders, in case there are entries directly after them in the timetable, ride for as much time remaining from the paid Set (taking into account point 1.8. of these Terms). The cost of riding does not change, the payment for the unused time of the Training is not refundable.
1.8. If less than 15 minutes are left until the next booking - the Boat does not leave, the reservation is considered to be canceled by the Rider (point 1.9 of these Terms), the money paid (reserved minutes for a single Training or by deposit) is not refundable.
1.9. Cancellation policy:
- in the case of cancellation by the Club as a result of force majeure, such as weather conditions, Boat breakdown and other reasons, a refund will be given within 1 to 10 working days, or the booking will be rescheduled for another day (at the Customer's choice).
- Customer has the right to reschedule or cancel his/her booking not later than 24 hours before the time of the service.
- A full refund will be issued if the booking is canceled more than 24 hours before the time of service.
- If you have not rescheduled or canceled your booking in accordance with the terms of the booking, the Club will withhold the full price of the service.
1.10. The services provided by the Service Provider are extreme and by booking them, the Customer must be aware of this and undertakes all risks associated with possible harm to his/her health or the health of minors, whose legal representative he/she is.
1.11. By agreeing to these Terms, the Customer confirms the lack of any medical or other health contraindications of himself or minors, whose legal representative he/she is, to use the services of the Provider, and is aware of the possible consequences of his/her violation of these Terms, and is responsible for their violation.
1.12. The safety and activities of minors within the Club are the responsibility of their legal representatives.
1.13. The Provider reserves the right to terminate or refuse to provide the paid services if the Customer is in violation of these Terms and Conditions.
1.14 The Provider is not responsible for lost and left behind personal belongings of the Customer.
1.15. Any person whose behavior creates a safety risk may be prohibited from entering the Club.
1.16. The visitors and employees of the Club are obliged to be mutually courteous, to treat the facilities and equipment of the Club with care, to observe cleanliness, public order and the requirements of these Terms.
1.17. If a service cannot be provided due to the Customer's fault, the service is due for payment in full.
1.18. The Provider is not responsible for damage of the equipment and other property of the Customer received during the provision of services or left unsupervised.
1.19. If the rented sports equipment breaks down through the fault of the Сustomer, the Customer undertakes to compensate the cost of repair/replacement.
2. It is Prohibited:
2.1 Attend the Club while under the influence of alcohol, drugs or intoxicants.
2.2 Leaving rubbish and throwing rubbish over the side of the Boat.
2.3 Swimming and diving in the Boat's mooring area.
2.4 To bring to the Club weapons of any kind, flammable, explosive (including pyrotechnic products), flammable, poisonous, toxic, poisonous and smelly substances, stabbing and cutting items, glassware and products, and gas cylinders.
2.5 Smoking in the Boat and the Club premises.
2.6 Leaving children unsupervised in the Boat and on the Club premises.
2.7 To take out of the Club premises rental equipment and any equipment rented or borrowed from the Club.
2.8 Show any form of aggression and disrespect to others within the Club premises.
2.9 It is prohibited to conduct trading, advertising and other commercial activities without the permission of the Club's administration.
2.10. If the prohibitions set forth in these rules are violated, the administration of the Club may charge a fine for each violation detected. Failure to pay the fine will result in a suspension to attend the Club.
3. The Rules of Behavior when Travelling behind a Towboat:
3.1 Regardless of level of training and skills, the Rider must wear (use) personal lifesaving equipment (lifejacket).
3.2 Start only on a first-come, first-served basis and as directed by the Instructor or Pilot.
3.3 Wakesurfing lessons for Riders under 18 years old are obligatory with an Instructor. If not, only under the supervision of a responsible adult who undertakes all risks.
3.4 In case of accidents the witness or participant in the accident must notify the Club staff immediately.
3.5 In case of a fall at all stages of the track, the board shall be raised so that the Rider can be seen and wait until the Boat is stern to the Rider.
3.6 In case of an emergency, the instructions of the Instructor and the Pilot shall be strictly obeyed.
3.7 It is forbidden to wrap the wakesurf rope around the arm or other parts of the body.
3.8 After the start and stabilization on the wave, the wakesurf rope shall be thrown over the wave (over the wave crest).
3.9 In case of falling off the board, the Rider shall cover his head with his hands.
3.10. In case of an unforeseen stop of the Boat, the Rider shall, if possible, change the direction of his movement with the bow of the sport equipment to the left or right of the Boat (off the side of the wave).